Service Level Agreement
This Service Level Agreement (βSLAβ) outlines the level of service, uptime commitments, and support response times provided by undefined. Our goal is to ensure reliable performance, transparent communication, and consistent quality in all services we deliver to our customers.
Effective Date: December 22, 2025
1. Agreement to Terms
By accessing or using the services provided by undefined ("Service"), you agree to be bound by these Terms of Service (the "Terms") and all terms incorporated by reference. If you do not agree to all of these Terms, do not use the Service.
2. Services and Subscriptions
undefined provides web development, hosting, and maintenance services based on selected subscription plans.
- Subscriptions are billed monthly or annually, as selected by the User.
- Prices are subject to change upon 30 days' notice.
- All payments are processed securely via our third-party payment processor, Stripe. We do not store full payment details.
3. Billing and Cancellations
Billing: All charges are non-refundable unless explicitly stated otherwise in our separate Refund Policy. Failure to pay may result in service suspension or termination.
Cancellations: You may cancel your subscription at any time via your account dashboard. Cancellation will take effect at the end of your current paid billing cycle, and you will not be charged again. You will retain access to the Service until the end of that period.
4. Acceptable Use Policy (AUP)
You agree not to use the Service for any unlawful or prohibited activities, including, but not limited to, distributing malware, hosting illegal or infringing content, excessive resource consumption, or spamming. Violation of this policy may result in immediate and permanent termination of your account without refund.
5. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, undefined, ITS AFFILIATES, OFFICERS, AND EMPLOYEES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (A) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE; (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE; OR (C) UNAUTHORIZED ACCESS, USE OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT.
6. Termination
undefined reserves the right to terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
7. Governing Law
These Terms shall be governed and construed in accordance with the laws of Washington , without regard to its conflict of law provisions.
8. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide at least 30 days' notice before any new terms take effect.